Contact
One inbox, read by a human — not a ticket bot.
We aim to reply within 2 business days. For a billing or refund question, put that in the subject.
We can help with
- Scenario corrections — ticket ID and your reasoning. Genuine disagreement makes the simulator better.
- Subscriptions and refunds — checkout email or order number. Pro is a monthly subscription of $20/month. It auto-renews monthly until you cancel. Cancel from the link in your Waffo receipt email, or by emailing us. The first payment is refundable within 14 days. See the refund policy.
- Pro access — after you subscribe, a license key arrives by email. Paste it on the pricing page or the thanks page. Lost it? Email us from the checkout address.
- Content ideas — ticket types you keep seeing in real interviews that we miss.
- Bugs / accessibility — device and browser help a lot.
We cannot help with
- Personal career coaching or resume reviews.
- Your employer’s specific policy questions.
- Recovering lost progress — it lives in your browser; we never receive a copy.
Before you write
Check the FAQ (how to play, Free vs Pro, scoring, privacy) and pricing.
Business
Operated by an independent developer. Waffo is the merchant of record for Pro payments. Your card statement may show Waffo.