Privacy Policy
Last updated: 10 October 2026
Short version: free practice can stay on your device; if you create an account or subscribe we collect your email and subscription status; we do not sell your data.
Who we are
Help Desk Simulator (“we”, “us”) runs helpdesksimulator.com — a training tool for help desk and IT support roles. Contact: support@helpdesksimulator.com.
What we collect
- Without an account. Practice answers and scores can stay in your browser’s
localStorage. We do not require signup for free tickets. - With an account or Pro. When you sign in with email (magic link), Google, or Microsoft, or when a payment webhook creates an account from your purchase email, we store: email address, session cookies, subscription / entitlement status, order references, optional spare license keys, and (for Pro) progress sync payloads you choose to save.
- No ads or tracking pixels. We do not run third-party ad networks. We may add privacy-friendly product analytics later; if we do, this page will name the tool.
Data in your browser
Unsigned progress and scores live in localStorage. A spare license key may also be stored locally if you paste one. Clearing site data, private mode, or switching devices removes local copies. Server-side Pro entitlements and synced progress remain available after you sign in again.
Server logs
Our host keeps standard request logs (IP, user agent, URL, timestamp) to serve and protect the site. Used for security and reliability only.
Purchases
Optional Pro is a monthly subscription of $20/month. It auto-renews monthly until you cancel. Cancel from Account after you sign in, from the link in your Waffo receipt email, or by emailing support@helpdesksimulator.com. The first payment is refundable within 14 days.
Payment data is handled by Waffo as merchant of record. Card details are entered on Waffo’s systems — never on this site. Waffo collects name, email, billing, and payment data to process the charge, send a receipt, and meet tax rules. Waffo’s terms of sale and privacy policy also apply to that data. Your card statement may show Waffo.
We receive your email and subscription status (and order identifiers needed for fulfillment). We do not receive your card number.
Emails we send
Account and billing related messages may include magic login links, welcome / fulfillment notices, and cancel confirmations. If you email us for support, we keep the message and address only as long as needed to reply and keep a support record.
Children
This site is for people preparing for IT support work. It is not directed at children, and we do not knowingly collect their personal information.
Your rights
Local practice data can be removed by clearing browser storage. Signed-in users can delete the account from Account, which marks the user deleted and clears sessions. If you want email and subscription records we received from Waffo deleted, email us — we will, subject to any legal duty to keep transaction records.
Changes
Updates appear on this page with a new date. Continued use after a change means you accept the updated policy.
Contact
Privacy questions: support@helpdesksimulator.com. We aim to reply within 2 business days. Also see Terms of Use and Refund Policy.