Refund Policy

Last updated: 10 October 2026

The core simulator is free: 25 scenarios, no signup. This policy covers the optional Pro subscription only.

What Pro is

Pro is a monthly subscription of $20/month. It auto-renews monthly until you cancel. Cancel from the link in your Waffo receipt email, or by emailing support@helpdesksimulator.com. A cancellation request received before the renewal date stops that renewal, even if we reply later. Cancellation stops the next charge. It does not by itself refund a charge already made.

Pro is practice content: fictional scenarios, not an employment credential, and not affiliated with CompTIA or any other certification body. A refund is about the subscription. It is not a claim about exams, hiring, or job offers. After you subscribe, a license key arrives by email. Paste it to unlock Pro in that browser.

14-day refund on the first payment

Not satisfied? Request a full refund within 14 days of the first payment. No justification needed. Later renewal charges are not covered by this 14-day window unless the law where you live requires it.

How to request

1. Email support@helpdesksimulator.com with subject “Refund request”.
2. Include the checkout email or order number so we can find the payment.
3. We aim to confirm within 2 business days.

How money comes back

Refunds are issued by Waffo (merchant of record) to your original payment method. Your card statement may show Waffo. Banks often take 5–10 business days to show the credit.

Access after a refund

A refund ends that subscription with Waffo, so it will not renew. You keep the free tier — 25 core scenarios, no signup — exactly as before. The license key already saved in a browser is not switched off remotely. Use Remove license, or clear site data, to drop Pro on that device.

After 14 days

We do not normally refund the first payment after 14 days, and we do not normally refund later renewal charges. If something is broken and we cannot fix it, email anyway — we would rather resolve it than leave you stuck.

Statutory rights

Consumers in the EU, UK, and similar jurisdictions have a statutory right of withdrawal for distance purchases, including digital content. Our 14-day window on the first payment is meant to honor that. Nothing here limits a refund or other remedy that cannot legally be waived under the mandatory consumer law of your country.

Chargebacks

Think a charge is wrong? Email us before opening a bank dispute — we can usually fix it faster. Waffo is the merchant of record and may handle chargebacks.

Contact

Refund questions: support@helpdesksimulator.com. Also Terms of Use and Privacy Policy.