Help desk game

A help desk game that plays like a real shift

You're on shift. There are 25 tickets in the queue. Each one is a user message, a priority, and four ways to respond. A correct call earns 10 points. A wrong one shows you what that choice would break. At the end you get your score and a breakdown of where you lost points.

It runs in your browser. The 25-ticket shift costs nothing and needs no account.

Play the shift Pick tickets one at a time

How to play

Start the shift. Tickets come one after another, like a morning queue.
Read the ticket. It shows the priority (Low, Medium, High or Critical), the category, and what the user wrote.
Choose one of four responses. Only one is the best call. The others are the shortcuts people take when they're busy.
Read why. Right or wrong, the feedback shows the reasoning, so you can tell a lucky guess from a good call.
Finish all 25. The best possible score is 250. The end-of-shift report shows your percentage, a score for each of the four skills (security, empathy, escalation, troubleshooting), and the category where you dropped the most, with a button to practice just that.

You can copy your score as text if you want to save or share it, and run the shift again whenever you like.

Five tickets worth slowing down for

Most tickets have an obvious fast answer and a slightly slower right one. These five from the free shift are good examples:

CEO 'urgent' email asks for MFA reset (Critical). Pressure from the top is exactly what an attacker would use. Do you still verify?
Whole floor loses network at 9 AM (Critical). A dozen tickets in a few minutes is one incident, not twelve. Who do you tell, and when?
Keep the leaver's account 'for the files' (Medium). The manager means well. Leaving the account open is still the wrong fix.
USB stick found in the parking lot (High). Plugging it in to find the owner feels helpful. It's the one thing you must not do.
Coffee in the keyboard, laptop still running (High). What you tell the user to do in the next ten seconds matters more than the repair.

None of them needs deep technical knowledge. They test whether you slow down at the moment it counts.

What the game leaves out on purpose

No timer. Read the ticket properly; nobody's counting seconds.
No lives or daily limit. Play as many tickets as you want.
No download and no account for the free shift. Progress is saved in your browser.
No story mode or hacking minigames.

That last one matters if you came here for an entertainment game. There are story games about tech support on the big game storefronts, and they're fun. This isn't one of them. It's a practice tool with a score attached, and the score reflects the reasoning in the feedback.

Getting more out of a second run

The tickets stay the same between runs, so a second run will score higher whether you learned anything or not. A few habits help:

On a wrong pick, read why the right answer works before moving on.
Say your reasoning out loud in one or two sentences. That's close to what an interviewer will ask you to do. Our interview question list shows how interviewers phrase these situations.
Use the report. If escalation is your weakest skill, practice that category instead of replaying the whole shift.

After the free shift

The 25 free tickets are multiple choice. Pro adds another 475 questions. The format that plays most like a game is the step-order drill: you get a fault and a shuffled set of troubleshooting steps, and you put them in the order you'd actually do them. Pro also adds follow-up chains, where an interviewer pushes back on your first answer, and practice runs that mix question types and end in a report. Plans are on Pricing.

Quick answers

Is it free?

The 25-ticket shift is free with no signup and no card. Pro is a separate paid plan.

Does it work on a phone?

Yes, it's a web page. A laptop is more comfortable for reading longer tickets.

Will a high score get me a job?

No. It's practice, and the tickets are fictional. A good score means you handled these situations the way the feedback recommends, which is useful to know before an interview. It isn't a credential.